Strategies for Building Satisfying Patient Relationships

New England Healthcare Assembly

This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book.

--Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson University

This important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.

During their university holidays in the late 1880s, S.K. Baker and three of his University College friends clad in stripy blazers and boaters spent time sailing and camping on the River Wye. Baker, a keen artist and diarist, recorded their travels in watercolour in two small leather bound books. The result is an entirely charming, funny account along the lines of the legendary Three Men in a Boat with which the notebooks are entirely contemporaneous although the protagonists are younger and possibly naughtier. Baker records their evenings in the pub, their encounters with girls, (both ashore and afloat), nude swimming and culinary disasters, while recording lovingly the landscape and the boats on which they sailed. The notebook is published as a facsimile with an introduction by Michael Goffe, the son of one of Baker's fellow students (GG in the text), to whom it was gifted.